Refund & Cancellation Policy

Last updated: June 10, 2026

This policy explains how cancellations and refunds work for Lytmark subscriptions. Payments are handled by Paddle, our merchant of record.

1. Subscriptions

Lytmark is billed as a recurring monthly subscription. Each payment covers the upcoming billing period. Your subscription renews automatically until you cancel it.

2. Cancellation

You can cancel your subscription at any time from your account dashboard. When you cancel, your plan stays active until the end of the current billing period, and it will not renew afterward. You keep full access to paid features until that period ends.

3. Refunds

Because you retain access for the full period you have already paid for, subscription fees are generally non-refundable. We do not provide partial or pro-rated refunds for unused time after a cancellation within a billing period.

4. Exceptions

We may issue a refund at our discretion in cases such as:

A duplicate or accidental charge;
A confirmed billing error on our side;
Extended service unavailability caused by us;
Where a refund is required by applicable consumer-protection law.

5. Statutory rights

Nothing in this policy limits any non-waivable rights you may have under mandatory consumer-protection laws in your jurisdiction. Where such laws grant you a right to a refund, that right applies regardless of the general rule above.

6. How to request a refund

To request a refund or report a billing problem, contact us using the support details on our website, or reach out to Paddle as the merchant of record. Please include the email associated with your account and the relevant transaction details so we can assist you quickly.

7. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The "last updated" date above reflects the most recent revision.